Your old contact center setup represents a multi-crore bet on efficiency. Yet for most businesses, it lands on the P&L statement as a fixed, recurring cost. Discover how to flip the model entirely.
It's a common dilemma in businesses today. On one side, companies are holding a complex puzzle of loose ends in customer experience. On the other hand, CX companies are meticulously crafting what they believe is the final, missing piece.
Open any social media app these days, and your feed would be flooded with how AI is transforming your CX; how voicebots are slashing costs; how AI voicebots are revolutionizing customer experience…and the list goes on.
There's no shortage of BPOs and voice bot partners in the market. Everyone's selling a version of "better, faster, smarter." But behind the shiny pitch decks and impressive demos lies a harder truth: most partners are incentivised by process, not progress.
Your old contact center setup represents a multi-crore bet on efficiency. Yet for most businesses, it lands on the P&L statement as a fixed, recurring cost. Discover how to flip the model entirely.
Why was the CX industry stuck in a loop for so long? For years, it felt like a breakthrough in customer experience was always just around the corner.
Traditional usage-based pricing has quietly overstayed its welcome. We've reached a stage where customer issues journey across automated agents, live support, and ticketing systems.
We’re thrilled (and yes, still a little giddy) to announce that Meesho AI Services won the award for Best Omni-channel Customer Experience Initiative (Conversational AI) at the 7th Edition of the CX Excellence Awards.